Privacy Policy

Updated: 1/2/25

At pluug.io (the "Company," "we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you access or use our platform, including our website and mobile app (collectively, the "Service"). This Privacy Policy complies with applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA) where relevant. By using our Service, you agree to the collection and use of your information as described herein.

We collect and process various types of personal information to provide and enhance the Service. These include:

* Personal Information You Provide: Details such as your name, email address, phone number, mailing/billing address, and cannabis preferences when you create an account, subscribe to our services, or contact us.

* Payment Information: Credit card or other payment details when you subscribe, processed securely by third-party payment processors (we do not store this data).

* Communication Information: Copies of your communications with us, such as customer support inquiries or feedback.

* Usage Data (Automatically Collected): Information about your interaction with the Service, including IP address, device type, browser information, pages visited, and content interactions.

* Cookies and Tracking Technologies: We use cookies, web beacons, and similar tools (e.g., Google Analytics) to improve your experience and analyze usage patterns. See Section 6 for details.

* Location Information: Approximate location (e.g., via IP address or geolocation) to offer relevant cannabis deals based on your area.

We use your personal information for the following purposes:

* To Provide and Improve the Service: Operate the Service, personalize content (e.g., cannabis deal recommendations), and develop new features.

* To Communicate with You: Send account updates, subscription notices, policy changes, or marketing messages about cannabis deals (you may opt-out anytime).

* To Process Payments: Manage billing and subscriptions via third-party processors.

* To Provide Targeted Advertising: Deliver personalized ads based on your usage and location data.

* To Prevent Fraud and Ensure Security: Monitor and protect the Service and user accounts from fraud, misuse, or unauthorized access.

* To Comply with Legal Obligations: Fulfill legal requirements or respond to lawful requests from public authorities (e.g., law enforcement).

We may share your personal information in these cases:

* With Dispensaries and Brands: Limited data (e.g., name, location, purchase intent) to provide targeted deals, governed by their privacy policies.

* With Service Providers: Third-party vendors (e.g., AWS for hosting, payment processors) assisting with platform operations, bound by confidentiality agreements.

* With Your Consent: For optional features or sharing not covered above.

* For Legal and Business Purposes: If required by law (e.g., subpoenas) or in connection with mergers, acquisitions, or bankruptcy.

* Business Partners: If you engage with co-branded content or third-party services, subject to their privacy policies.

We implement commercially reasonable safeguards, including encryption, access controls, and secure servers, to protect your personal information. Payment data is handled by third-party processors complying with the Payment Card Industry Data Security Standard (PCI DSS); we do not store it. However, no internet transmission or storage is 100% secure, and we cannot guarantee absolute security.

* Access, Correct, or Delete Your Information: Request access to, correction of, or deletion of your data by emailing [email protected]. We’ll comply as required by law.

* Opt-Out of Marketing Communications: Unsubscribe via email links or account settings.

* CCPA Rights (California Residents): Request access, deletion, or opt-out of data sharing ("Do Not Sell") at [insert link]. We don’t "sell" data as defined by CCPA but may share it with dispensaries for deals.

* Data Retention: We retain account data for 2 years post-deactivation, usage data for 1 year, and other data as legally required or necessary for the purposes outlined here.

* Data Minimization: We collect only what’s necessary for these purposes.

We use cookies (e.g., session cookies expiring after your visit, persistent cookies lasting 30 days) and tools like Google Analytics to enhance functionality, analyze usage, and deliver targeted ads. By using the Service, you consent to this in accordance with our Cookie Policy [insert link]. Manage cookies via browser settings, though disabling them may limit functionality.

If a breach compromises your unencrypted personal data, we’ll notify you via email or the Service within 72 hours, as required by law (e.g., CCPA). We’ll also report to relevant authorities if mandated.

The Service is for users 18+ with a valid medical card and 21+ or the minimum legal cannabis age in your jurisdiction. We comply with the Children’s Online Privacy Protection Act (COPPA) and do not knowingly collect data from anyone under 21. If we discover such data, we’ll delete it promptly.

The Service may link to third-party sites not controlled by pluug.io. We’re not responsible for their privacy practices. Review their policies before sharing information.

* Binding Arbitration: Disputes arising from this Privacy Policy, the Terms of Use, or the Service will be resolved through binding arbitration.

* Venue: Arbitration will occur in Maricopa County, Arizona, conducted by a mutually agreed-upon neutral arbitrator.

* Class-Action Waiver: Disputes must be individual; you waive class or collective actions.

* Governing Law: Arizona law governs this Privacy Policy and arbitration, without regard to conflict of law principles.

You acknowledge that cannabis remains illegal under U.S. federal law. We handle cannabis-related data (e.g., preferences, location) with heightened care but cannot eliminate all legal risks tied to its federal status.

We may update this Privacy Policy, posting revisions here with an updated "Updated" date. We’ll notify you of material changes via email or the Service. Continued use after changes signifies your agreement.

For questions, concerns, and for CCPA "Do Not Sell My Data" requests to exercise your privacy rights, contact us at: [email protected]